Terms & Conditions

Effective Date: 1 January 2025 | Domain: veli-tales.online | Jurisdiction: Kerala, India

IMPORTANT — PLEASE READ CAREFULLY. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Client", "you", "your") and Veli Tales Wedding Invitations ("Company", "we", "us", "our"). By initiating contact, submitting an order inquiry, making any payment, or accepting any quotation, you unconditionally agree to be bound by this Agreement in its entirety. If you do not accept these terms, you must immediately cease use of our services.

1. Definitions and Identification of Parties

1.1 "Veli Tales Wedding Invitations" (hereinafter "the Company") is a proprietary creative design service registered and operating from the State of Kerala, Republic of India, accessible online at veli-tales.online.

1.2 "Client" refers to any natural person, aged 18 years or above, who engages the Company's services by initiating an order inquiry, accepting a quotation, or making any payment to the Company.

1.3 "Services" refers collectively to all design, production, and delivery services offered by the Company, including but not limited to digital wedding invitations, printed wedding cards, animated wedding invitation video productions, glass photo prints, and photo frames.

1.4 "Deliverables" means all final output files, physical products, and creative works produced by the Company under a confirmed order.

1.5 "Order Confirmation" means the formal acceptance of a Client's order by the Company, evidenced by receipt of the advance payment.

2. Formation of Contract and Acceptance of Terms

2.1 A binding contract between the Company and the Client is formed upon the Company's receipt of the advance payment specified in the quotation. No contract shall exist prior to such receipt.

2.2 By proceeding with any payment or by expressly accepting a quotation in writing (including via WhatsApp or email), the Client confirms that:

The Client is at least 18 years of age and has full legal capacity to enter into a binding contract;
The Client has read, understood, and unconditionally agrees to be bound by this Agreement and the Privacy Policy of the Company;
Where the Client acts on behalf of a third party (e.g., a family member), the Client warrants that they have full authority to bind that third party;
The information provided to the Company is accurate, complete, and not in violation of any third-party rights.

2.3 This Agreement shall be construed in accordance with the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and all other applicable laws of the Republic of India.

3. Scope of Services

3.1 The Company provides bespoke, made-to-order creative design services. The precise scope, specifications, and pricing for each order are agreed upon in writing via the quotation process. The Company's services include, without limitation:

Digital Wedding Invitations — Custom-designed static or animated digital invitation cards delivered as high-resolution image files (JPEG/PNG) and/or PDF, optimised for digital sharing via WhatsApp, social media, and email.
Printed Card Invitations — Premium bespoke printed wedding invitation cards with optional luxury finishing (lamination, foiling, embossing), delivered physically by courier to the Client's designated address within India.
Animated Wedding Invitation Videos — Motion-design video productions delivered in MP4 format, available in three production tiers: AI Basic, Standard, and Ultra, each with distinct features, revision allowances, and timelines as specified in Clause 5.
Glass Photo Prints & Frames — Personalised glass-printed keepsakes and premium photo frames, produced and delivered by courier within India.

3.2 The Company reserves the right to decline any order at its sole discretion, including but not limited to orders containing content that is unlawful, offensive, defamatory, or in violation of third-party rights, without incurring any liability.

4. Quotation, Ordering & Payment Terms

4.1 All orders are initiated through an inquiry submitted via WhatsApp or email. The Company will provide a written quotation detailing the scope, deliverables, pricing (inclusive of applicable GST), and estimated timeline. The quotation is valid for 7 calendar days from the date of issue unless otherwise stated.

4.2 All prices are quoted and payable exclusively in Indian Rupees (INR).

4.3 Payment Schedule:

An advance payment of 50% (fifty per cent) of the total quoted amount is payable prior to commencement of any design work. No work shall commence until this advance is received and confirmed by the Company.
The balance payment of 50% (fifty per cent) is payable in full prior to the release of final Deliverables or dispatch of physical goods. The Company reserves the right to withhold delivery of any Deliverable until full payment has been received and cleared.

4.4 Goods and Services Tax (GST) shall be levied and collected as applicable under the Central Goods and Services Tax Act, 2017 and associated State GST legislation. The quoted price may be exclusive of GST unless expressly stated otherwise.

4.5 Accepted modes of payment include UPI (Unified Payments Interface), NEFT, RTGS, and any other method mutually agreed in writing. The Company does not accept cash payments.

4.6 Any payment transaction charges levied by banks or payment platforms shall be borne solely by the Client.

4.7 In the event of a payment dishonour or chargeback initiated without valid grounds, the Company reserves the right to suspend services and pursue recovery under applicable Indian law.

5. Design Process, Proofs & Revision Policy

5.1 Following receipt of the advance payment and all required Client-supplied materials (photographs, wedding details, textual content), the Company shall commence design work within a reasonable time.

5.2 The Company will present design proofs or draft previews for Client review prior to finalisation. The Client is required to review proofs carefully and submit consolidated written feedback within 48 hours of receipt, unless otherwise agreed. Failure to respond within this period may result in timeline delays for which the Company shall not be liable.

5.3 Revision Allowances by Service Tier:

AI Basic tier: One (1) round of revisions included.
Standard tier / Digital Invitations / Printed Cards: Two (2) rounds of revisions included.
Ultra tier / Premium Custom orders: Unlimited revisions within the originally agreed scope of the project.

5.4 A "revision round" constitutes a single consolidated set of written feedback submitted by the Client. Multiple individual messages sent at different times regarding the same proof stage shall collectively count as one revision round at the Company's reasonable discretion.

5.5 Additional revision rounds exceeding the tier allowance shall be charged at ₹499 (Indian Rupees Four Hundred and Ninety-Nine) per additional round, payable prior to commencement of that revision. Requests for fundamental changes to scope — including but not limited to change of design theme, complete layout redesign, or change of wedding details after commencement of work — shall be treated as a new or extended scope and may incur additional charges as separately quoted by the Company.

5.6 Client Approval and Finality: Upon the Client's written approval of a final proof (including approval communicated via WhatsApp or email), the design shall be deemed final and accepted. The Company accepts no liability whatsoever for any errors — including but not limited to misspellings, incorrect dates, wrong names, or incorrect venue details — present in an approved proof. The Client bears sole responsibility for proofreading all content prior to approval.

6. Delivery Timelines

6.1 The following estimated timelines apply from the date of receipt of the advance payment and all required Client-supplied materials:

Digital Invitations: 2–3 business days.
Animated Video — AI Basic / Standard: 4–7 business days.
Animated Video — Ultra: 7–10 business days.
Printed Cards: 7–12 business days (inclusive of printing and dispatch; exclusive of courier transit time).
Glass Prints & Photo Frames: 7–14 business days (inclusive of production and dispatch; exclusive of courier transit time).

6.2 All timelines stated herein are estimates only and do not constitute guaranteed delivery dates. Timelines may be extended due to Client-requested revisions, delayed submission of required materials by the Client, public holidays, third-party courier delays, or circumstances constituting Force Majeure as defined in Clause 11.

6.3 Time shall not be of the essence in this Agreement unless expressly agreed in writing between the parties prior to Order Confirmation. The Company shall not be liable for any loss, cost, or damage arising from delivery delays.

7. Client Obligations and Warranties

7.1 The Client hereby warrants, represents, and undertakes that:

All information, photographs, and content supplied to the Company are accurate, complete, and provided in a timely manner;
The Client owns, or has obtained all necessary rights, licences, and consents in respect of, all photographs and content submitted to the Company for use in the Deliverables, and that such use does not infringe any intellectual property rights, privacy rights, or any other rights of any third party;
The Client will review all proofs with due diligence and is solely responsible for approving content accuracy before final production;
The Client shall maintain and store independent backup copies of all digital Deliverables received from the Company. The Company accepts no responsibility for loss of digital files after delivery;
For physical deliverables, the Client shall provide an accurate and complete delivery address. The Company shall not be liable for non-delivery or damage arising from an incorrect or incomplete address provided by the Client.

7.2 The Client shall indemnify, defend, and hold harmless the Company and its employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of or in connection with any breach of the Client's warranties under this Clause 7.

8. Intellectual Property Rights

8.1 All creative works, designs, templates, motion graphics, illustrations, animations, source files, and other materials produced by the Company in connection with any order ("Creative Works") shall remain the exclusive intellectual property of Veli Tales Wedding Invitations until full and final payment — including the balance payment — has been received and cleared in full.

8.2 Upon receipt of full and final payment, the Company grants the Client a limited, non-exclusive, personal, non-transferable, non-sublicensable, revocable licence to use the final Deliverables solely for the Client's own personal, non-commercial, wedding-related purposes. This licence does not extend to:

Resale, sublicensing, commercial exploitation, or redistribution of the Deliverables or any derivative thereof;
Claiming authorship, attribution, or ownership of the Deliverables or passing them off as original works created by the Client or any third party;
Modification, adaptation, or use of the Deliverables outside the specific wedding purpose for which they were commissioned, without prior written consent of the Company;
Removal or alteration of any copyright notices, watermarks, or attribution marks.

8.3 The Company retains the perpetual, irrevocable, worldwide right to display, reproduce, and publish the Deliverables (in whole or in part) in its portfolio, on social media platforms, on its website, and in any other marketing or promotional material, unless the Client provides written notice of objection at the time of placing the order. Such objection must be clearly communicated in writing and forms part of the order record.

8.4 Where the Client supplies photographs for inclusion in the Deliverables, the Client grants the Company a non-exclusive licence to reproduce and incorporate such photographs for the sole purpose of creating the Deliverables. The Company acquires no ownership rights in such photographs.

8.5 Notwithstanding the above, all underlying design templates, creative frameworks, motion graphic rigs, and design methodologies used in producing the Deliverables remain the exclusive property of the Company and are not transferred to the Client under any circumstances.

9. Cancellation and Refund Policy

9.1 All services offered by the Company are bespoke and made-to-order. Accordingly, the following cancellation and refund terms apply:

Cancellation prior to commencement of design work: The Client may cancel the order and receive a full refund of the advance payment, less any bank charges, payment gateway fees, or transaction costs incurred. The Company will process such refunds within 7–10 business days of the cancellation request.
Cancellation after commencement of design work: The advance payment of 50% is strictly non-refundable. This charge is levied to compensate the Company for creative time, resources, and costs irrecoverably expended on the order. Any balance payment received prior to cancellation shall be refunded in full, less transaction costs.
Cancellation after final delivery of digital Deliverables: No refund shall be payable once final digital files have been delivered and the balance payment received. Delivery of digital files is deemed to have occurred upon transmission to the Client's email address or WhatsApp number.
Cancellation after dispatch of physical goods: No refund is payable on printed cards, glass prints, or photo frames once dispatched. If physical goods are lost in transit through no fault of the Client, the Company shall offer replacement or store credit at its sole discretion.
Defective physical goods: In the event of manufacturing defects in printed or physical products (excluding damage occurring during courier transit), the Company will replace the defective item at no additional cost, subject to the Client returning the defective product and the Company's verification of the defect. Claims for defects must be raised within 48 hours of delivery with photographic evidence.

9.2 All refund requests shall be assessed in accordance with the Consumer Protection Act, 2019 and applicable Indian consumer protection legislation. Nothing in this Clause limits the Client's statutory rights under Indian law.

10. Limitation of Liability

10.1 To the maximum extent permitted by applicable Indian law, the Company's aggregate liability to the Client arising out of or in connection with any single order — whether in contract, tort (including negligence), statutory duty, or otherwise — shall be strictly limited to the total amount paid by the Client to the Company for that specific order.

10.2 The Company shall in no event be liable, whether in contract, tort, or otherwise, for:

Any indirect, incidental, special, consequential, exemplary, or punitive loss or damage;
Loss of revenue, profit, anticipated savings, business, contracts, goodwill, or data;
Any emotional distress, inconvenience, or wedding-event disruption arising from delivery delays, design outcomes, or any other circumstance connected with the Services;
Technical failures, data loss, or service interruptions attributable to third-party platforms including but not limited to WhatsApp, Gmail, courier service providers, printing partners, or internet service providers;
Errors in Deliverables arising from inaccurate, incomplete, or misleading information supplied by the Client;
Loss or damage to physical goods occurring during courier transit, once the goods have been dispatched in reasonable condition by the Company.

10.3 Nothing in this Agreement shall operate to exclude or restrict any liability that cannot be excluded under mandatory provisions of Indian consumer protection law.

11. Force Majeure

11.1 The Company shall not be in breach of this Agreement, nor liable for any delay in performing or failure to perform any of its obligations, to the extent that such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, government action, internet or power infrastructure failure, nationwide strikes, courier service failure, or any other force majeure event ("Force Majeure Event").

11.2 In the event of a Force Majeure Event, the Company shall notify the Client in writing as soon as reasonably practicable and shall use reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of its obligations.

12. Confidentiality

12.1 Each party agrees to keep confidential all non-public information received from the other party in connection with an order. The Company shall not disclose the Client's personal data, wedding details, or photographs to any third party except as strictly necessary for the fulfilment of the order, as described in our Privacy Policy, or as required by law.

13. Governing Law and Jurisdiction

13.1 This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of the Republic of India, with particular reference to the laws of the State of Kerala.

13.2 Subject to Clause 13.3, the parties irrevocably submit to the exclusive jurisdiction of the courts located in Kerala, India to settle any dispute or claim arising out of or in connection with this Agreement.

13.3 Prior to initiating any formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of not less than 30 calendar days from the date of written notice of the dispute.

14. Severability

14.1 If any provision of this Agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the rest of this Agreement.

15. Entire Agreement

15.1 This Agreement, together with the Privacy Policy and any written quotation accepted by the Client, constitutes the entire agreement between the parties with respect to the Services and supersedes all prior representations, negotiations, understandings, or agreements, whether written or oral.

15.2 No variation of this Agreement shall be effective unless it is in writing and signed (or expressly agreed via email or WhatsApp) by duly authorised representatives of both parties.

16. Amendments

16.1 The Company reserves the right to amend, update, or replace these Terms and Conditions at any time by publishing the revised version at veli-tales.online/terms.html with an updated effective date. It is the Client's sole responsibility to review this Agreement periodically. Continued use of the Company's services or submission of any order following the publication of revised Terms shall constitute unconditional acceptance of the revised Agreement.

17. Contact and Legal Notices

17.1 All formal notices, complaints, and legal correspondence must be directed to the Company as follows:

WhatsApp / Phone: +91 92490 48646
Email: hello@veli-tales.online
Website: veli-tales.online
Registered Location: Kerala, India

17.2 Notices delivered by email to hello@veli-tales.online or via WhatsApp to +91 92490 48646 shall be deemed received on the business day of transmission, provided no delivery failure notification is returned.